Firstly, we promise fast shipping along with professional and secure packaging. But most importantly you can be assured of old fashioned customer service. You can expect our service to be friendly and professional. We've been in the electronics industry serving millions of customers since our company was established in 1977.
You can also be assured that the service will continue after you receive you purchase. Our goal is for you to return to our store or recommend us. So we wish for you to only to have a positive experience.
Don't miss out on your chance to SAVE while buying from a trusted seller!
LCD, LED and Plasma TVs as well as Monitors from 20" and above can not be returned unless damaged in transit.
At time of arrival:
Returns should be double boxed, to avoid defacing the original box/packing of the product. The RMA# should be clearly visible on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid.
Returned or exchanged products must be in brand-new, original condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Memory cards and any other Blister Pack items are not returnable once opened. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package.
If you purchased a product from TristateCamera that you wish to exchange for an alternative, for speedier receipt of your exchange you can place a new order for the desired item and when we receive the original back we will issue your refund. If time is not an issue you can send back the original and upon receipt we will ship your exchanged item. Processing fees may be waived on exchanges, ask our service department about this when processing your exchange.
Refunds are applied to the payment method used at the time of purchase, 5-10 business days after receipt of the returned merchandise, due to return processing times and billing procedur
If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.
If opened the following categories are non-returnable.
Consumable Perishable and/or Sensitized items, such as:
If any item's seal on package is broken, as per the manufacturers contracts, all service to be done through them directly.
Purchases from these categories are final. In case any of these items is defective, Customer must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to the Merchant.