- WHO WE ARE -
Vantage Guitar Shop is the easiest way to get great boutique and top brands at the tips of your fingers. Vantage allows it's buyers the most optimal way to find all the gear you need in store and online. We offer free shipping on a multitude of items. Not 100% satisfied with your gear? We offer a 30-day buy back guarantee! You'll never be stuck with the gear that's not the perfect fit. Come visit us in store or type away on your keyboard to find the gear you want. If that's not enough, just call us! We are available 9 AM to 5 PM, Monday through Friday, Central Time so you can talk to a living, breathing human! We are eager and willing to get you the gear that's going to have you rockin' in no time! So there you have it. A little bit about us, now it's your turn to tell us about you and all your gear needs!
- HOW WE SHIP -
Vantage Guitar Shop ships worldwide via UPS, FedEX, and USPS with tracking information available. With our centralized Midwest location coupled with our same business day shipments, most orders are received within 5 days of purchase! Alaska, Hawaii, and international shipments may incur additional charges.
- RETURN POLICY -
If for any reason you are not completely satisfied with your Vantage Guitar Shop purchase, you may exchange or return the accepted item(s) within 30 days of purchase. The following items are non refundable:
- Instrument Strings
- Cleaning and Instrument care product(s)
- Instrument upgrade or installment parts such as: pickups, tuners, and pre-wired kits
- Gift Cards.
In rare cases, if an item shows additional wear or product packaging is missing or destroyed the refund may be subject to a minimum 10% restocking fee or possible disqualification for return. If you do not agree to these terms and conditions, please feel free to contact our store immediately by email or phone. We strive to offer our customers with 100% satisfaction.
*Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment or shipping damage.
- REFUNDS -
Refunds are processed as quickly as possible at Vantage Guitar Shop. If you do choose to return an item, We ask that you please keep transit, inspection and processing time in mind while you await your refund. We promise, we won't forget about you. If you have any questions regarding our return process, please contact a member of our sales team.
- INTERNATIONAL CUSTOMERS -
Vantage Guitar Shop is proud to provide our customers with gear worldwide via USPS Priority & First Class Services. Most shipments enter customs within 7-10 days of shipment. Any and all shipping rates provided during checkout do not include VAT, import taxes, brokerage fees, and any other applicable charges which may vary around the world. Any and all fees accrued are the responsibility of the receiving party.
*Some products are not available to be shipped internationally due to manufacturer regulations. These brands include, but are not limited to, Vox, Korg, Voodoo Lab, MXR, Dunlop, Way Huge, Music Man, & Tech 21. If you have questions regarding these regulations, please contact one of our sales representatives.